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FSA could extend voice recording requirements to mobile calls
Adding to its existing requirement that companies under its jurisdiction record wireline voice calls made by their employees, the UK Financial Services Authority is to consider the possibility of extending its condition to include mobile calls. Datamonitor believes that this will prompt vendors to come to market with technology for this purpose, adding to Obsidian/Open-Tec's existing offering.
Communications > Mobility > Features
Communications > Mobility > Features
Microsoft catching up with rivals at 2009 Mobile World Congress
Microsoft has used the 2009 Mobile World Congress in Barcelona to launch its new mobile operating system and a range of online services including My Phone and Windows Marketplace for Mobile. Microsoft is aiming to appeal to the mass market of tech-savvy consumers who expect their mobile devices to be more than just a phone, and has hinted that these new launches are just the beginning.
Communications > Mobility > Features
Communications > Mobility > Features
'298 million surfed': opportunities for e-government in China
The number of people using the internet in China has surpassed 298 million. The nation now has more internet users than any other country in the world, with the total number nearly equal to the entire population of the US. This represents a huge opportunity for foreign investors, although political and cultural differences must be taken into consideration.
Communications > Mobility > Features
Communications > Mobility > Features
2008: the year of the smartphone
Following the emergence of smartphones, Datamonitor assesses their potential to become the mobile professionals' device of choice, given their potential as enterprise computing terminals, and the support of major players such as Nokia, Apple and Google. However, despite the apparent dominance of smartphones, netbooks are differentiated sufficiently to complement rather than compete in the market.
Communications > Mobility > Features
Communications > Mobility > Features
Nuance acquires mobile self-service application provider SNAPin
Nuance recently announced an agreement to acquire mobile self-service technology provider SNAPin for $180 million in stock. Calls to contact centers are increasingly being made on mobile phones, and this deal will strengthen Nuance's ability to leverage the unique capabilities of mobile devices to provide better customer care.
Communications > Mobility > Features
Communications > Mobility > Features
One laptop per child - at what cost?
As production of the One Laptop Per Child Foundation's ultra low-cost XO laptop finally begins to ramp up, some reports suggest that politicians are stifling the education project, and that established vendors such as Intel and Microsoft may well have been spreading fear, uncertainty and doubt over its long-term viability and sustainability.
Communications > Mobility > Features
Communications > Mobility > Features
Promoting mobile device user-friendliness
The launch of Apple's iPhone in Europe has highlighted the importance of the user interface on a mobile device. The innovative application of touch has improved usability, but this is only one facet of providing a good user experience.
Communications > Mobility > Features
Communications > Mobility > Features
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