Nuance recently announced an agreement to acquire mobile self-service technology provider SNAPin for $180 million in stock. Calls to contact centers are increasingly being made on mobile phones, and this deal will strengthen Nuance's ability to leverage the unique capabilities of mobile devices to provide better customer care.
As production of the One Laptop Per Child Foundation's ultra low-cost XO laptop finally begins to ramp up, some reports suggest that politicians are stifling the education project, and that established vendors such as Intel and Microsoft may well have been spreading fear, uncertainty and doubt over its long-term viability and sustainability.
The launch of Apple's iPhone in Europe has highlighted the importance of the user interface on a mobile device. The innovative application of touch has improved usability, but this is only one facet of providing a good user experience.
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